Housing Assistance
Housing searches, applications, and tenant-rights education to help you find and keep stable housing.
Stable housing, understood rightsLearn More
Est. Family Services
J & D Family Services
Supporting Families. Building Futures.
501(c)(3) Nonprofit · Fully Insured · Carroll, NH
Helping You Navigate Life's Most Important Challenges With Confidence
From Social Security and disability applications to housing support, court guidance, case management, and recovery resources, J & D Family Services is here to help you navigate complex systems with compassion and confidence.
We Accept Medicaid
We are not attorneys. J & D Family Services provides non-attorney support services — document preparation, administrative help, and referrals. We do not offer legal advice or court representation.
You're not alone — Applying for SSI?
10+
years navigating
legal & social systems
legal & social systems
Confidential
Resource Navigation
Find the right help, faster
Knowing where to start is often the hardest part. Browse the areas below, or open our full North Country Resource Guide for the complete directory of local services.
501(c)(3) ApprovedJanuary 29, 2025
Who We Are
A bridge between you and the systems that shape your life
J & D Family Services operates at the intersection of housing, health, and justice systems—ensuring no individual falls through the cracks. We exist because too many people are left to navigate complex systems alone.
Our Mission
To deliver coordinated, barrier-reducing support services that stabilize individuals, youth, and families by improving access to housing, transportation, and critical systems—resulting in measurable outcomes in self-sufficiency and long-term stability.
Our Vision
A coordinated, community-based system where individuals and families can efficiently access integrated supports, resulting in reduced homelessness, improved economic mobility, and stronger, more resilient communities.
Our Strategic Promise
We ensure individuals not only access services but successfully complete them—through hands-on navigation, real-time barrier removal, and accountable, outcomes-driven support that improves stability, reduces system gaps, and delivers measurable community impact.
Our Services
Six areas of support, one goal: a stable future
Everything we offer falls within six areas of focus. All of it is free, confidential, and delivered by staff who are not attorneys — we educate, advocate, and connect you with the right resources.
Where we are heading
Available
Digital Resource Navigation
A searchable, mobile-friendly library of local services, guides, and how-to information.
Coming Soon
Self-Paced Recovery Education
Fresh Start Academy lessons and reflection exercises you can work through on your own schedule.
Coming Soon
Life Skills Development
Practical, self-guided workbooks covering money, housing, employment, and daily living.
Available
Community Stabilization
Hands-on navigation and barrier removal that helps households stay housed and keep moving forward.
01
Housing Stability & Homelessness Prevention
Practical help finding a place to live and keeping it — from the first application to a plan that holds through a hard month.
Housing navigationHousing search preparationResource referralsStability planning
Eviction Prevention
Eviction prevention letters and housing-rights education to help you stay housed during hardship.
Preventing displacementLearn More
02
Recovery Education & Peer Support
Education, peer connection, and self-guided tools for people building a life beyond substance use — without judgment.
Recovery educationPeer support resourcesSelf-guided personal growth
Recovery Support Services
Certified Recovery Support Worker (CRSW) peer support, goal planning, and connections to treatment & recovery housing.
Sustainable recovery supportLearn More
Treatment Access Support
Guidance and advocacy to help you or a loved one get into treatment for substance use or alcohol addiction—navigating admissions, insurance, and available programs.
A path into treatment, fasterLearn More
Substance Use Prevention Education
Evidence-based workshops and classroom sessions that teach youth about the risks of substance use and build healthy decision-making skills.
Informed, resilient young peopleLearn More
Coming Soon
Fresh Start Academy
Self-paced recovery and life-rebuilding lessons with reflection exercises and printable workbooks. In development — not yet open.
In development
03
Reentry & Life Skills Development
Support for people returning to the community or starting over: practical skills, careful planning, and goals that stick.
Employment readinessReintegration planningPractical life skillsGoal setting
Real-Life Skills Education
Practical, hands-on education covering topics like financial literacy, healthy relationships, conflict resolution, and navigating adulthood.
Skills for everyday lifeLearn More
Juvenile Diversion Support
Guidance and advocacy for youth involved with — or at risk of entering — the juvenile justice system, partnering with families, schools, and probation.
A second chance, not a recordLearn More
Coming Soon
Life Skills Workbook Series
Printable, self-paced workbooks that pair with our workshops so you can practice budgeting, housing, and employment skills at home.
In development
04
Benefits & Systems Navigation
Plain-language education and hands-on help with Medicaid, SSI/SSDI, community services, and the paperwork in between.
Medicaid educationSSI/SSDI supportCommunity servicesAdministrative processes
SSI & SSDI Application Assistance
Step-by-step guidance through Social Security and disability applications to improve your chances of approval.
Confident applications, fewer mistakesLearn More
Appeals Support
Help organizing your case and understanding next steps when an application has been denied.
A clearer path forward after denialLearn More
Case Management
Hands-on coordination across courts, housing, healthcare, and benefits—removing barriers in real time.
Real-time barrier removalLearn More
Community Health Worker Services
Care coordination, benefit navigation, and resource referrals from a licensed CHW.
Connected, coordinated careLearn More
05
Family Support & Advocacy
Steady, informed support for parents and caregivers navigating courts, agencies, and family systems.
Resource educationSystem navigationPractical support for families
Court Accompaniment & Coaching
Supportive coaching and accompaniment so you walk into court prepared, informed, and never alone.
Walk in prepared, never aloneLearn More
Supervised Parenting Visitation
Safe, structured supervised visitation support that keeps parents and children connected while meeting court and agency requirements.
Safe time together, documentedLearn More
Legal Document Preparation
Wills, powers of attorney, parenting plans, and more—prepared with your information (non-attorney services).
Quality documents, low or no costLearn More
Youth Initiatives & Mentoring
Mentoring and youth-led initiatives that create safe spaces, build confidence, and connect young people with positive community role models.
Confidence, connection, purposeLearn More
06
Rural Outreach & Barrier Reduction
Addressing the barriers that hit rural households hardest — distance, isolation, and limited access to essential services.
TransportationGeographic isolationAccess to essential services
Resource Referrals
Trusted referrals to community partners and pro bono attorneys when full legal representation is needed.
The right help, at the right timeLearn More
Coming Soon
Transportation & Ride Navigation
Help mapping regional transit, volunteer driver programs, and fuel assistance so appointments are actually reachable.
In development
We offer non-attorney support services including document preparation using client-supplied information, assistance completing administrative forms, referrals to licensed attorneys, and supportive services for individuals navigating family court, recovery, housing, and benefit systems. Our services are designed to empower and guide — not to replace legal counsel.
Services marked “Coming Soon” are in development and not yet available.
How We Help
Three steps from overwhelmed to on your way
Behind every application, court date, or housing search is a person trying to rebuild their life. We make the path clear.
01
Reach Out
Tell us about your situation. Share what you are facing—no judgment, no pressure, just a safe place to start.
Tell us about your situation
02
Create a Plan
We'll guide you through your options and help organize the next steps into a clear, manageable plan.
We map your options and next steps
03
Move Forward
Receive personalized support and connections to the resources you need to move from crisis to stability.
Personalized support & resources
Who We Serve
Everyone deserves a fair chance to succeed
We serve individuals, youth, and families experiencing barriers to stability and self-sufficiency—meeting each person with compassion, respect, and practical support.
Applying for Social Security or Disability
Individuals navigating SSI/SSDI applications and appeals.
Individuals in Recovery
People building sustainable, supported recovery.
Families Navigating Court Systems
Parents and families working through family court.
Seeking Housing Assistance
Those searching for stable, safe housing.
Experiencing Housing Instability
People at risk of or currently unhoused.
Low-Income Individuals
Neighbors who need affordable, accessible support.
Transitioning from Treatment or Incarceration
Individuals re-entering the community.
Youth Needing Life Skills & Guidance
Young people building independent futures.
Community Impact
Measurable change, one person at a time
By offering structured case management and housing assistance, this project provides a critical safety net for individuals transitioning from treatment, the justice system, or unstable housing.
Reducing Homelessness
Lowering housing insecurity among individuals in recovery.
Supporting Recovery
Lower relapse rates through stable, supportive environments.
Strengthening Families
Parenting support and reunification resources.
Increasing Housing Stability
Helping individuals find and keep safe housing.
Connecting Community Resources
Linking clients to healthcare, employment, and benefits.
Improving Long-Term Outcomes
Greater employment, financial stability, and independence.
Why this matters
Behind every application, court date, or housing search is a person trying to rebuild their life. Without guidance, these systems can feel impossible. We provide the support people need to move from crisis to stability—because everyone deserves a fair chance to succeed.
Verified Advocate
BBA
Bachelor of Business Administration
CHW
Licensed Community Health Worker, NH
CRSW
Licensed Certified Recovery Support Worker, NH
10+ Years
Navigating legal & social systems
Meet the Founder
Brittany L. Pelletier
BBA · Licensed CHW · Licensed Certified Recovery Support Worker (CRSW) — Founder & CEO
What began as a necessity—to understand and survive the system—evolved into a passion for helping others do the same.
Brittany brings over a decade of firsthand experience navigating the family court system—experience that is not only professional, but deeply personal. Through years of overcoming complex legal challenges, advocating for her family, and learning systems that often feel impossible to navigate, Brittany transformed adversity into purpose.
She saw how overwhelming and inaccessible these systems can be, especially for individuals and families without the resources to hire legal support. That reality led her to create J & D Family Services—an organization rooted in compassion, resilience, and practical, real-world guidance. She leverages her expertise to provide high-quality, free or low-cost document preparation services, empowering clients to overcome barriers and achieve their goals.
Why "J & D"? The name honors Brittany's children—their initials and her reason. Every family she serves is a reflection of the love and determination that built this organization.
BBA
Bachelor of Business Administration
CHW
Licensed Community Health Worker, NH
CRSW
Licensed Certified Recovery Support Worker, NH
10+ Years
Navigating legal & social systems
"At J & D Family Services, our goal is to make navigating complex systems—as clear, manageable, and stress-free as possible."
— Warm regards, Brittany L. Pelletier
Why Choose Us
Expert guidance with the heart of a neighbor
Professional support that balances the authority of an institution with the warmth of a community center—organized, but never cold.
Compassionate Support
Every person is met with empathy, respect, and genuine care.
Personalized Guidance
Your plan is built around your situation, not a one-size template.
Experienced Case Management
A decade navigating legal and social systems, firsthand.
Community Connections
Trusted referrals to partners and pro bono attorneys.
Confidential Services
Strict confidentiality in every client interaction.
Professional & Insured
Fully insured with professional liability coverage.
Client-Focused Approach
We help you access services and successfully complete them.
Accessible & Affordable
Low-cost and sliding-scale options—never turned away for finances.
FAQ
Questions, answered with clarity
If something isn't here, just reach out—we're happy to help.
We provide non-attorney support services including SSI/SSDI application assistance and appeals, case management and system navigation, court accompaniment and coaching, legal document preparation (wills, powers of attorney, parenting plans, eviction letters, and more), housing support and eviction prevention, Community Health Worker (CHW) services, Certified Recovery Support Worker (CRSW) peer support, re-entry and life stabilization support, youth life skills programs, and referrals to trusted community partners.
No. J & D Family Services is not a law firm, and our staff are not attorneys. We do not provide legal advice or representation in court. Our services are limited to document preparation, administrative support, and referrals to licensed professionals where appropriate. Clients are encouraged to consult with a licensed attorney for legal advice specific to their situation.
Yes. We assist individuals with SSI and SSDI applications and appeal support, helping you organize your case, complete forms, and understand the process to improve your chances of approval.
Simply reach out. Tell us about your situation—no judgment, no pressure. We will guide you through your options and help organize the next steps into a clear, manageable plan. Use the contact form, call (603) 728-5431, or email bpelletier@jdfamilyservices.org.
Yes. We assist with housing searches and applications, eviction prevention letters, tenant-rights education, and connections to healthcare, employment, and recovery support services to help you find and keep stable housing.
We are based in Carroll, NH 03598 and serve individuals, youth, and families across New Hampshire who are experiencing barriers to stability and self-sufficiency.
No. We prepare the paperwork and help you understand what to do next, but clients are responsible for filing or appearing. We can refer you to pro bono attorneys when full legal representation is required.
Yes. We maintain strict confidentiality and carry professional liability insurance to protect your information in all client interactions.
Get In Touch
Let's Take the Next Step Together
Have questions or ready to get started? We're here to help—with compassion, clarity, and zero judgment.
Service Area
State of New Hampshire
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